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Home/Workflows/Customer Support Ticket Router

Customer Support Ticket Router

Verified Blueprint

Customer Support

Workflow Overview

Reads incoming support tickets in Zendesk/Intercom, parses customer sentiment and query tags, fetches relevant Help Center links, drafts a response, and routes ticket to specialized human queues if necessary.

Interactive Pipeline Diagram

Initialize Zendesk Node

Trigger

Configure credentials, authentication hooks, and bind data mapping inputs to extract data using Zendesk endpoints.

Service Bind:Zendesk

Initialize OpenAI Node

Transformation

Configure credentials, authentication hooks, and bind data mapping inputs to extract data using OpenAI endpoints.

Service Bind:OpenAI

Initialize Slack Node

Action / Finish

Configure credentials, authentication hooks, and bind data mapping inputs to extract data using Slack endpoints.

Service Bind:Slack

YAML / n8n JSON Configuration

support_routing: trigger: new_zendesk_ticket logic: - classify_intent_openai - search_knowledge_base - if: confidence > 0.85 then: send_auto_reply else: route_to_slack_group

Blueprint Pricing

Template TypeFREE

Free template

Blueprint Statistics

Total Steps3 Nodes

Trigger NodeZendesk

CreatorIntercom Team

Customer Support Ticket Router — AI Workflow Blueprint